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Willow Gourmet Pvt. Ltd.

Terms &amp; Conditions
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By making a purchase or accessing the Website of ommnomnomm ugree to the following Terms and Conditions. It is your own responsibility to ensure that you are fully aware of all of these Terms and Conditions when making a purchase on www.ommnomnomm.com("Website").
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The terms "We" / "Us" / "Our"/&rdquo;Company&rdquo; individually and collectively refer to ommnomnomm and its affiliates; and the terms "Visitor&rdquo; and&rdquo; User&rdquo; refers to the users.&nbsp;
 This page states the Terms and Conditions under which you (Visitor) may visit this website (&ldquo;Website&rdquo;). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and/or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions because they are binding on all users of this Website.
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 USE OF CONTENT All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing on this site, except as otherwise noted, are properties either owned or used under licence, by the business and/or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or the site content, is strictly prohibited. You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation&rsquo;s or entity&rsquo;s written permission.
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 ACCEPTABLE WEBSITE USE (A) Security Rules Visitors are prohibited from violating or attempting to violate the security of the Website, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and/or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
 (B) General Rules Visitors may not use the Web Site to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.
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 INDEMNITY The User unilaterally agrees to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use or their breach of the terms.&nbsp;
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LIABILITY User agrees that neither the company nor its group companies, directors, officers or employees shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for the cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if the company has been advised of the possibility of such damages.&nbsp;
User further agrees that the company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.&nbsp;
The user agrees that the company shall not be responsible or liable to the user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event, shall the Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to the Company, if any, that is related to the cause of action.
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 DISCLAIMER OF CONSEQUENTIAL DAMAGES In no event shall the Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website Material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
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LICENSE
You agree that your usage of the Website is a limited license to place an order using the Website. This license is to access the Website for personal use. You are not authorized to modify or download any portion of the Website without written consent of us. You do not have commercial license to use this Website. No part of this Website shall be used by you for any commercial purpose without written consent from us.
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INTELLECTUAL PROPERTY RIGHTS
We, our logo and content displayed on our Website is exclusive intellectual property of ours. We have copyright over its unique software and compilation used in working of this Website. You shall not reproduce any portion of the Website for any use, whether commercial or personal, without express written consent from us.
No framing: You may not frame or utilize framing technologies to enclose any trademark, logo, or proprietary information (including images, text, page layout, or form) of us and our affiliates without our express written consent.
Meta-tags: You may not use any metatags or any other &lsquo;hidden text&rsquo; utilizing our name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us to you forthwith and would further attract legal action against the violator.
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REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
1. Nature of content: You may post reviews, comments and other content; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.
2. False information: You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content.
3. Rights Granted: If you post content or submit material, you grant us a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant us and our affiliate sites and sub-license the right to use the name that you submit in connection with such content.
4. Right Owned: You represent and warrant that you own all the rights or otherwise or control of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify us or our affiliate for all claims resulting from the content you supply.
We reserve the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party on their Website.
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PRODUCT DESCRIPTION
We and our affiliates attempt to be as accurate as possible. However, we make no warranties that the product description and any other content of its Website is accurate, complete, reliable, current and error free.
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SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.
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GOVERNING LAW AND JURISDICTION
These terms and conditions will be construed only in accordance with the laws of INDIA. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at INDIA shall have jurisdiction, to the exclusion of all other courts.
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DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
1. This Website is provided by us on an "as is" and "as available" basis.
2. We make no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products shown on this Website. You expressly agree that your use of this Website is at your sole risk.
3. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
4. The images shown on Website are only indicative in nature &amp; the actual product may vary in size, colour etc.
5. We do not warrant that the Website, its servers, or email sent from them are free of virus or other harmful components. We will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
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Terms & Conditions

Privacy Policy
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The terms "We" / "Us" / "Our"/&rdquo;Company&rdquo; individually and collectively refer to ommnomnomm and its affiliates; and the terms "Visitor&rdquo; and&rdquo; User&rdquo; refers to the users.&nbsp;
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This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions about electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.
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 This Privacy Policy is a legally binding document between you and ommnomnomm(both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and ommnomnommfor your use of the website <a href="http://biryanibykilo.com/">https://ommnomnomm.com/</a>
 This document is published and shall be construed by the provisions of the Information Technology (Reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; which require publishing of the Privacy Policy for the collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.&nbsp;
By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing, and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
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 USER INFORMATION&nbsp;
To avail of certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password, etc., and/or your occupation, interests, and the like. The Information supplied by the users enables us to improve our sites and provide you with the most user-friendly experience.
All required information is service dependent and we may use the above-said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services
Such information will not be considered sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, or any other law for the time being in force.
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COOKIES
To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalized Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.&nbsp;
Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, tailor our site to the interests of our users, measure traffic within our site, and let advertisers know the geographic locations from where our visitors come.&nbsp;
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 LINKS TO THE OTHER SITES
Our policy discloses the privacy practices for our own website only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.5.&nbsp;
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 INFORMATION SHARING
We share sensitive personal information with any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and the belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.&nbsp;
(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
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INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices, and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.&nbsp;
However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.&nbsp;
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GRIEVANCE REDRESSAL
 Redressal Mechanism: Any complaints, abuse, or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the Grievance Cell, through email&nbsp; at pat@willowgourmet.com
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Privacy Policy

Cancellation &amp; Refund
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Our focus is complete customer satisfaction. In the event, that you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proven after investigation. Please read the fine print of each deal before buying it, it provides all the details about the services or the product you purchase.
You can contact us at the phone number provided to you while placing the specific order or email us at with complete details of the complaint encountered by you. We shall try to fix the issue amicably.
However, if there is any legal dispute, then such dispute shall be handled by a sole arbitrator appointed by the Restaurant. The language of Arbitration shall be English only and the location shall be decided by the Restaurant.
Cancellation, Refund &amp; Return Policy
At JBS Meat World, we value your trust and aim to deliver only the freshest and highest-quality products. To maintain food safety standards and ensure hygiene, we follow a strict no cancellation, no return, and no refund policy, except under the specific circumstances mentioned below:
1. Cancellation Policy
Once an order has been placed and confirmed, it cannot be cancelled.
Please review your order carefully before completing the purchase.
 2. Return Policy
Due to the perishable nature of our products, we do not accept returns under any circumstances.
 3. Refund Policy
Refunds are only applicable in the following situation:
If the product delivered is found to be rotten, stale, or unfit for consumption at the time of delivery.
To process a refund, customers must:
Share a clear uncut video of the unboxing/delivery showing the issue,
Send the video immediately to our customer support number provided on the website.
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Refund requests without proper proof (video evidence) will not be considered.
4. Important Notes
Refunds, once approved, will be processed to the original payment method within 7&ndash;10 working days.
Partial refunds or replacements are at the sole discretion of JBS Meat World.
By placing an order, you agree to this policy and acknowledge that cancellations, returns, or refunds will not be entertained except as mentioned above.
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Cancellation & Refund

<h5 style="text-align: center;">DELIVERY OF YOUR ORDER</h5>
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The logistics of delivery shall be handled by us. At the time of placing an order, an estimated time of delivery (45 ~ 60 mins) depending on your location would also be shared with you along with a contact number for tracking status of your order. Please note that we work our best to ensure that you receive your order as fast as possible but sometimes due to external factors like traffic, strikes etc., your order might take a while longer.
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Delivery orders are subjected to:
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Your address falling in the defined delivery area of the nearest restaurant
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The delivery address being mapped to the nearest store that delivers in your area
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Availability of the store online
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In case the delivery locality is not listed in the store locator, delivery of orders cannot be placed.
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Shipping Policy

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Luxury French Ice-cream